We’re sorry to hear that it’s not working out. If you are not satisfied with your purchase, we are happy to let you know that you can return any unwanted products that are at least 50% full within 365 days (1 year) from the date of purchase as stated on your invoice/receipt.
Please note that items purchased as a bundle or set (e.g. 2B Human One) must be returned in full in order to be eligible for a refund. Partial refunds will not be offered.
We do not offer store credit or exchanges at this time. However, if you’re unhappy with one of our products, please review the return instructions below.
We ask you to ensure that the original or a copy of your invoice is included with your shipment. Please confirm the order number, products returned, and return tracking details.
Please send your product(s) that you wish to return to your nearest 2B Human warehouse listed below:
USA:
2B HUMAN
Attn: RETURNS
119 E 500 N
Provo, UT 84606
United States
Returned products are your responsibility until they arrive at 2B Human.
Though it’s not required, we do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Please note 2B Human does not incur the cost of return tracking or postage. Only products received by our warehouse can be credited.
If we cannot locate your order number, we are unable to process the refund. Please be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you.
We aim to refund you within 12 business days of the product being returned to 2B Human, however these times may be impacted during high volume periods.
All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the returned product(s). You will receive an email notification upon completion of return processing.
If we notice an abnormal pattern of return activity or behavior then we may connect with you about your returns.
Any abuse of the return policy can result in the suspension of the account and any associated accounts. If this has happened to you, and you think we’ve made a mistake, please contact our support team and we’ll be happy to review it with you. If your account has been suspended and you need to make a return, please contact our support team before sending any products back.
2B Human maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. 2B Human reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your order for any reason – including, but not limited to, if we deem your order to be suspicious or fraudulent in any way.